We deliver internationally

o Internationally: 7 to 14 working days.
o Tbilisi and other regions of Georgia: 1 to 2 working days.

Yes, we provide beautiful gift packaging

Yes, gift vouchers are available, but only in Georgia

Gift vouchers are valid for 3 months.

We accept all major bank services, including credit/debit card payments,
online payments, and installment plans.

o Items can be returned within 2 weeks of purchase.
o Sale items are non-refundable.

o Items can be exchanged within 2 weeks.
o Sale items can be exchanged within 2 weeks, but only for the same
model in a different colour or size.

Our jewellery is made from silver, brass, gold coating, enamel, mother of
pearl (MOP), and Swarovski crystals.

Yes, all our jewellery is hypoallergenic.

You can keep your Eshvi jewellery looking beautiful for years by following a few simple
instructions on jewellery care detailed below:
 • Do not wear when exercising or performing sports activities
• Remove when swimming or showering
• Do not spray perfumes directly on to jewellery as this may cause damage or discolouring
• To clean wipe with a soft cloth
• Do not use cleaning liquids
• Keep away from direct sunlight and heat
• Keep in a cool dry place
• Store in a cloth pocket for extra protection from scratching
• Keep away from water, hand/body creams, hot surfaces, adhesives, acetones and other
chemicals.

Fill out the repair form on our website and email us at
customercare@eshvi.co.uk with:
1. video or photo footage of the issue.
2. Your name and surname
3. Purchase location and date
Please note that we do not offer repairs after 1 year from the date of
purchase.

The repair process takes from 1 to 2 months, depending on where the time is
shipped from and where it needs to be delivered.

Your information helps us identify your purchase and provide you with the
best service.